Edit an order you added
Edit order fixes an order you added by hand, its buyer, tickets, prices, donation and payment, and for an order you marked paid, the payment's details.
Pro or GalaOwner · Admin · Manager
When an order you added by hand has the wrong price, the wrong check number or the wrong buyer, edit it. You don't need to refund it and add it again.
Which orders you can edit
| Order | What you can change |
|---|---|
| One you added with Add attendee | The buyer, each ticket's type and price, tickets added or removed, the donation, and the payment |
| One the buyer placed, that you marked paid or recorded a payment on | The payment's method, check number or reference, and date received |
| One paid by card | Nothing. To give money back, refund it. |
Requests and orders still waiting for their money can't be edited.
Edit an order
- 1In the event, open Guests → Orders and click the order. You can also open it from Transactions and click Edit order.
- 2In the order drawer, click Edit.
- 3Change what's wrong: - Buyer: pick one of your contacts, or Someone new to type a name and email. - Tickets: change a ticket's type or price, click Add ticket, or remove one with its ×. Split a total splits one amount across the tickets by their list prices. - Donation: change the amount, or clear it. - Payment: change how they paid, the check number and the date you got it.
- 4Turn on Email the new receipt if the buyer should get it.
- 5Click Save changes.
Amount received is always the tickets plus the donation, so it follows what you type.
Good to know
- A price you type is the price. The receipt shows the tickets at what they cost, with no discount line.
- A removed ticket stays on the order as Not going. A ticket that's checked in can't be removed.
- Lowering the total asks first, and only an owner or Admin can do it. If you gave money back, record a refund instead.
- Changing the money on an order you recorded a payment for needs Pro, like recording it.
- If someone else changed the order while you were editing, Save is refused. Open it again to see the change.
- Each save shows in the order's History: who, when, and what changed.
- Your integrations hear about the change.
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Related
Record a payment made offlineWhen you add an order or a donation by hand, record the cash, check or transfer you collected: method, amount, check number or reference, and date received.Record a payment laterRecord payment adds money you collected to an order that has none yet, like a comp who paid afterwards or a free registration paid at the door.Refund an orderRefund order returns the whole charge to the buyer's card, gifts on it included, and cancels every ticket on the order.Order statusesAn order's status says what happened to the decision and the money. Seven values, from Pending approval to Declined, and what moves an order between them.