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What Awaiting approval means

Your order is a request. The organizer decides who comes, and you get your ticket only if they approve. Until then you can cancel it yourself.

On this page

Some events ask the organizer to approve each guest. If your order includes such a ticket, it's a request, not a ticket yet. Your ticket page says "Request sent", with an Awaiting approval label, and your QR code appears only once you're approved.

If you paid

The amount is held on your card, not charged. It's charged only if the organizer approves you. If they decline, or you cancel, the hold is released and you pay nothing.

How long it takes

Until the organizer decides. You get an email either way. If the event ends before they decide, the request expires, any hold is released, and you get an email saying so.

Cancel your request

  1. 1
    Open your ticket page. The Manage request button in your "Request sent" email takes you there.
  2. 2
    Tap Cancel request.
  3. 3
    Tap Cancel request again to confirm. To change your mind, tap Keep request.

The organizer won't review it. To go after all, you'd need to request again.

Approved but asked to pay?

If the organizer approved you but your card couldn't be charged, see Pay for an approved request.

To reach the organizer, reply to your ticket email.

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Updated Oct 25, 2026

Related

Pay for an approved requestThe organizer approved you, but your card couldn't be charged. Tap the Pay button in your email or on your ticket page to pay and get your tickets.Change or cancel a ticketOnly the organizer can change, move, cancel or refund your ticket. Reply to your ticket email to ask them.Find your ticketYour ticket is on a page linked from your confirmation email. Open the email and tap View your ticket.Is this email from Ovante?Event emails come from the organizer's name "via Ovante". Ovante sends them for the organizer, and your replies go to the organizer, not to Ovante.
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