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Ask checkout questions

Add questions to checkout on the Questions page, asked once per order or for each ticket. Make them required, save answers to contacts, or show one only after a certain answer.

ProOwner · Admin · Manager
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Checkout always asks for a name and email. Questions let you ask anything else: a meal choice, a company name, how they heard about you.

Before you start

Adding a question needs Pro. On Free, the options in Add field are locked with a Pro badge. Questions you added before keep working, and you can still edit, reorder and remove them.

Add a question

  1. 1
    In the event, open Sales → Questions.
  2. 2
    Pick the section. In Asked once per checkout, the buyer answers once. In Asked for each ticket, each ticket holder answers on their own ticket.
  3. 3
    Click Add field in that section, then Custom question.
  4. 4
    Pick the Type: Text, Choice, Checkbox, Number, Date or Poll.
  5. 5
    Type the Question. For a choice, add each answer under Options.
  6. 6
    Turn on Required if checkout shouldn't continue without an answer.
  7. 7
    For a question asked for each ticket, pick Which tickets ask it.
  8. 8
    Click Add question. "Question added" confirms it.

Save answers to the contact

Add field also lists Contact fields, such as Company, Date of Birth or Address. An answer to one of those updates the person's contact record: the buyer's for a question asked once, each holder's for a question asked per ticket. The sheet says whether a newer answer replaces the saved one or only fills a blank. Other questions stay with the order. See Contact fields from checkout questions.

Show a question only for some answers

  1. 1
    Open the question and, under Show this question, pick Only when.
  2. 2
    Under Choose a question, pick the question it depends on.
  3. 3
    Under Answer is any of, pick the answers that show it.
  4. 4
    Click Save changes.

The question it depends on must be a choice or checkbox question in the same section, and can't depend on another question itself: one level only. Checkout hides a question until its answer is picked, and never requires a hidden question.

Good to know

  • Requiring per-ticket questions makes a buyer of 3 tickets fill in 3 forms. Leave them optional unless you need every answer.
  • When you add attendees by hand, the questions show, but none are required.
  • Removing a question stops checkout asking it. Answers already collected stay on their orders.
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Updated Oct 25, 2026

Related

Run a poll at checkoutA poll is a question with set answers that guests vote on at checkout. Results show live on the event's Overview, never to guests.Contact fields from checkout questionsA checkout question built from a contact field saves its answer to the contact. Only a fixed list of fields can do this, and your own edits always win.What guests see at checkoutCheckout runs in a few steps over your event page: tickets, Your info, an optional donation, then the summary and payment, ending on a confirmation screen with your message.Add attendees by handAdd comps, people who paid you directly, or a guest list yourself. A first name and a ticket type are all a ticket needs.
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