I can't send an email
Your role decides who sends emails to guests, and every email needs a confirmed reply-to address. Check both.
Owner · Admin · Manager
Two things stop an email to your guests. Sending belongs to the owner, Admins and Managers, so a Viewer or Door staff sees no New blast button in Outreach → Emails. And every email needs an address for replies. If Ovante has none to use, sending is refused with "Add a confirmed reply-to address before sending".
Fix it
- 1No New blast button: ask the owner or an Admin to give you the Manager or Admin role in Settings → Team.
- 2The reply-to message: open Settings → Emails, add an address and confirm it from the email Ovante sends to it, or ask the owner to. Only the owner can add one.
- 3Open the email again and send it.
- When
- An email needs a Reply-To address
- Then
- Ovante uses the address picked for that email, then the event's, then your org's default, then the owner's sign-in email. Only confirmed addresses count.
- When
- You add a reply-to address
- Then
- Ovante emails it a confirmation link. The address works once someone opens the link and clicks Confirm address within 48 hours.
Not this?
- Your new address won't confirm: see My reply-to address won't verify.
- A teammate can't see guests' emails at all: see A teammate can't see money or contacts.
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Related
Choose where replies goAdd confirmed reply-to addresses, pick your organization's default, and override it for one event or one blast.Roles and permissionsEach teammate has one role: Admin, Manager, Door staff or Viewer. This is what each can see and do, matching Compare roles in Settings.Email your guestsWrite an email to an event's ticket holders in three steps, Recipients, Message and Review, to everyone who matches a rule or to people you pick.