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Let buyers cover the card fee

Let card buyers add a percentage to their order to cover processing. What they add is recorded as a gift of its own.

Pro or GalaOwner · Admin · Manager
On this page

Card processing costs you a few percent of every sale. With this on, checkout offers card buyers a checkbox to add a percentage to their order to cover it. It's their choice; nobody is charged extra without ticking it.

Before you start

The card fee cover needs Pro, or an event with Gala. On Free, the Payments section is locked.

Turn it on

  1. 1
    In the event, open Settings and go to Payments.
  2. 2
    Turn on Let guests cover the card fee.
  3. 3
    Set Percent added. Its hint gives the most you can add.
  4. 4
    Click Save changes at the bottom of the page.

The line under the switch now names the percent.

What buyers see

On the payment step, a checkbox offers to add your percent "to cover card processing", with the amount in dollars. Ticked, the order summary shows a Card processing line.

The percent is taken from everything else on the order after any promo code: tickets, bundles, ads and the donation.

Where it isn't offered

  • When the buyer picks a way to pay other than card.
  • On a request for approval.

How it's recorded

Ovante records what the buyer adds as a gift of its own, so it counts as a donation, not as ticket revenue. On the Donations page, hover a gift's amount to see the part that covers card fees.

When
A buyer chooses to cover the card fee
Then
Ovante adds the percent you set to their card payment and records that amount as a gift of its own.
Every rule in How Ovante decides
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Updated Oct 25, 2026

Related

FeesOn Free, Ovante keeps a share of each card payment. Pro and any event with Gala pay Ovante nothing. Stripe charges its own processing fee, and offline payments carry no fees.Let guests pay offlineAdd ways to pay besides card, such as check, Zelle or bank transfer, with instructions. The guest's order holds its tickets until you mark it paid.Ask for a donation at checkoutTurn on the donation screen on the Donations page and checkout offers guests an optional gift, with suggested amounts you set and a custom amount.Where money shows upRevenue counts ticket money after refunds and fees, with gifts taken out. Donations count every gift. Each screen's figure, and what it counts, in one table.
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