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Search the guest list

Find a guest at the door by the start of any part of their name, their email, or three or more digits of their phone, across everyone on file.

On this page

When a guest has no ticket to show, look them up in Live check-in's guest list and check them in from their row.

Find and check in a guest

  1. 1
    In Live check-in, tap Guests. On a tablet or laptop the list is already beside the scanner.
  2. 2
    Tap the search box, "Search name, email or phone", and type.
  3. 3
    Tap Check in on their row. The row turns to the time they came in.

To see more first, tap the row to open the guest sheet: their ticket, the others on their order, and Check in or Undo check-in.

How the search matches

  • Names. Every word you type has to start a word of the name, so "dana co" finds Dana Cohen. Accents don't matter: "zoe" finds Zoë.
  • Email. A word can also match anywhere in the email.
  • Phone. Three or more digits match anywhere in the phone number, like its last four.

Search looks across everyone on file, not only who's coming. Someone whose request is waiting shows a Pending approval tag, and someone set to Not going shows a Not going tag, in place of the Check in button, so you can see why they aren't on the list. Declined, expired and withdrawn requests don't appear.

When nothing matches, the list says so and suggests trying their last name, email or the last digits of their phone.

Without searching

The chips above the list show All, Not here yet and Checked in, each with its count. Unnamed tickets are listed last, as "Unnamed ticket" with "On Dana's order".

Good to know

  • Door staff don't see emails or phone numbers, so for them only names match.
  • Tapping a guest who is already checked in opens their sheet. It never undoes the check-in on its own.
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Updated Oct 25, 2026

Related

Scan ticketsA valid scan checks the guest in at once, with no confirm tap. Check in the rest of their order from the result, and undo a wrong scan from three places.Door staff at check-inThe Door staff role checks guests in and sees what the door needs, names, ticket types and statuses, but never emails, phone numbers, orders or money.What each scan result meansGreen lets the guest in, amber needs a look, red keeps them out. Every result the scanner shows, what it means and what to do.Open Live check-inLive check-in turns a phone into a ticket scanner and guest list for one event. Open it from the event, turn on the camera once, and the screen stays awake.
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