Change a ticket's name or email
Edit a ticket holder's details from the ticket drawer. A new email can move the ticket to another contact, and Ovante tells you which before you save.
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You can change who a ticket belongs to from its drawer: the name, email, phone or ticket type. Each contact is one email in your org, so a new email can move the ticket to a different contact or start a new one. The dialog says which will happen before you save.
Change the details
- 1In the event, open Guests → Attendees and click the person. From an order, click the ticket under Tickets.
- 2Click Edit. The Edit attendee dialog opens.
- 3Change First name, Last name, Phone or Ticket type as needed.
- 4In Email, type the new address. Contacts that match appear as you type; pick one to fill in any blank fields from that contact.
- 5Read the note that appears under the email. It says where the ticket will land.
- 6If no contact has the new address, pick Same person or Someone else.
- 7Click Save. You see "Attendee updated".
What the note means
| The note starts | What saving does |
|---|---|
| "Ticket goes to Avi Levin" | Avi already has this email, so the ticket moves to Avi's contact. The name and phone you typed fill in only where Avi's contact is blank. |
| "Dana Cohen's email changes to …" | You picked Same person. Dana keeps this ticket and their history, and their contact takes the new email. Ovante logs it as your edit and locks the field against automatic updates. |
| "New contact for …" | You picked Someone else, or your role can't edit contacts. The ticket starts a new contact. |
| "Stays with …" | The address is the buyer's, so it doesn't count as this guest's own. |
When a ticket leaves a contact, the note says what happens to it: a contact with nothing else on file is merged into the one the ticket goes to; otherwise it keeps its other tickets and orders.
What happens next
- When
- You change a ticket's email
- Then
- The ticket moves to the contact that holds the new email, and the note under the field says so before you save. An address no contact holds asks whether it's the Same person or Someone else.
- When
- You edit a contact's field by hand
- Then
- The field locks: later registrations and imports never write over it, and a field you clear stays clear. A member's own edits to their profile are the one exception.
Good to know
- Same person needs a role that can edit contacts. Without it, a new address always starts a new contact.
- If the contacts change while the dialog is open, Ovante refuses the save with "The contacts changed while you were editing. Try again." Nothing is kept.
- The ticket's Emails card keeps the emails sent under its old address.
- Changing the Ticket type keeps what the buyer paid. The ticket's price and your revenue don't change. If the new type costs more or less, settle the difference with the guest yourself: Ovante can't charge or return part of a card payment.
- Editing never changes what a ticket cost, including a ticket bought before a price increase or a comp.
- Editing doesn't send the holder an email.
- For a ticket that reads "Unnamed ticket", the dialog is Name this ticket. See Name an unnamed ticket.
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Related
Name an unnamed ticketAn unnamed ticket is an extra ticket the buyer didn't name. Give it a name or an email and it becomes that person's, with their own contact.How contacts are madeEvery named ticket holder joins your contacts the moment they register, matched by email. The buyer joins from the order. Contacts belong to your organization.A guest's ticket is under the wrong personA ticket joins the contact that holds its email. Change the ticket's email to the guest's own, and it moves to the right contact.Edit a contactChange a contact's details by hand. Each field you change locks against automatic updates, and a field you clear stays clear.