A scan says Not on the guest list
The code is a ticket, but not one for this event, or it was bought moments ago. Search the guest list by name to check.
Owner · Admin · Manager · Door staff
Not on the guest list means the scanner read a ticket code that isn't on this event's list. Usually it's a ticket for another event, like another date or last year's. A ticket bought moments ago can also read this way: the door picks up new tickets on its next full read of the list. Not a ticket is different: that code isn't an Ovante ticket at all.
Fix it
- 1On the result, tap Search guests and search the guest's name, email or phone number.
- 2If they're on the list, check them in from there.
- 3If they bought a moment ago, tap Scan again shortly and scan once more.
- 4If they aren't on the list, ask for the ticket to this event in their confirmation email.
Not this?
- The result names the guest but says Pending approval or Not going: see What each scan result means.
- Another door's check-ins don't show here: see A door's check-ins aren't showing.
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Related
What each scan result meansGreen lets the guest in, amber needs a look, red keeps them out. Every result the scanner shows, what it means and what to do.Search the guest listFind a guest at the door by the start of any part of their name, their email, or three or more digits of their phone, across everyone on file.Scan ticketsA valid scan checks the guest in at once, with no confirm tap. Check in the rest of their order from the result, and undo a wrong scan from three places.