Dues, renewals and failed payments
Card dues go to your own Stripe account. Monthly and yearly tiers renew on their own; every other membership ends on its date, after a reminder.
On this page
Card dues are charged on your org's own Stripe account, the same way ticket payments are. Monthly and yearly tiers renew by card until the member cancels. Everything else, a one-time payment, dues you recorded by hand, a complimentary membership with an end date, ends on its end date.
Where the money goes
- Dues land in your Stripe account and pay out on your Stripe schedule.
- On Free, Ovante keeps 5% of every card payment for dues, renewals included. On Pro it keeps nothing. Each renewal uses the plan your org is on the day Stripe bills it.
- Dues you record by hand pay no Ovante fee.
- Refunds of dues are made in your Stripe dashboard, not in Ovante.
- When
- A member pays dues by card
- Then
- On Free, Ovante takes 5%; on Pro, nothing. Each renewal follows the plan your org is on when Stripe drafts it, and dues you record yourself carry no fee.
How each tier renews
| Billing | Renews | Ends |
|---|---|---|
| Monthly, Yearly | By card, every period | When the member cancels, you cancel, or Stripe stops retrying a failed charge |
| One payment for a set time | When the member pays again from Renew on their dashboard | On its end date |
| Lifetime | Never needs to | Only if you end it |
| Recorded by hand or complimentary | When you record another payment | On the end date you set, if any |
Before a membership that doesn't renew by card reaches its end date, Ovante sends the member the Renewal reminder email. On the end date, the membership ends and the member loses member prices and members-only events.
When a card renewal fails
- 1Stripe declines the renewal. The member's status turns Payment due and they get the Payment failed email.
- 2Stripe tries the card again over the next few days. The member keeps their membership meanwhile, and their dashboard asks them to add a new card and make it the default.
- 3When a retry succeeds, the status goes back to Active. If Stripe gives up and cancels the subscription, the membership ends.
How many times Stripe retries, and what it does after the last try, follow your Stripe account's settings.
- When
- A membership reaches its end date
- Then
- Dues you recorded, a comp and a one-time card payment stop counting that day. A monthly or yearly card membership keeps counting while Stripe renews it.
- When
- A card renewal fails
- Then
- The membership shows Payment due and the member keeps access while Stripe retries. Ovante emails the member to update their card.
- When
- A membership that doesn't renew by itself nears its end date
- Then
- Ovante emails the member a renewal reminder, once. Monthly and yearly card memberships renew on their own and get none.
Statuses you'll see
| Status | Means |
|---|---|
| Active | A member now. |
| Payment due | A card renewal failed. Still a member while Stripe retries. |
| Ending | Canceled. A member until the period they paid for ends. |
| Ended | Canceled and over. |
| Expired | Reached its end date without renewing. |
Good to know
- You can edit the Renewal reminder, Payment failed and other member emails under Memberships → Tiers and perks → Member emails. Saving changes needs Pro. See Member and host emails.
- A member who changed cards adds the new one from their dashboard. See Your saved cards.
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Related
A membership shows Payment dueA renewal charge was declined. The card is tried again over the next few days and the membership stays active meanwhile.Add a member by handAdd anyone from your contacts as a member: record dues they paid you, make it complimentary, or email them a link to join by card.FeesOn Free, Ovante keeps a share of each card payment. Pro and any event with Gala pay Ovante nothing. Stripe charges its own processing fee, and offline payments carry no fees.When members change or cancelMembers switch tiers and cancel card or free memberships themselves. Offline dues, prepaid tiers moving to cheaper ones, and moves to a free tier stay with you.