Replies go to the wrong address
Ovante picks the Reply-To in order: the email's own pick, the event's, your org default, then the owner's sign-in email. Change the step that's wrong.
Owner
Every email Ovante sends for your org carries a Reply-To. Ovante takes the first of these that's set: the address picked on that email, then the event's Reply-to address, then your org's default, then the owner's sign-in email. Only confirmed addresses can be picked.
Fix it
- 1Open Settings → Emails. The address marked Default gets replies unless an event or an email picks another. To change it, open another address's menu and click Make default.
- 2In the event, open Settings → General. Under Replies, Reply-to address shows the event's pick. Organization default follows step 1.
- 3For an email you're writing, check Reply-to on its Message step.
Only the org's owner adds addresses and changes the default. Anyone who can edit the event can change its pick.
- When
- An email needs a Reply-To address
- Then
- Ovante uses the address picked for that email, then the event's, then your org's default, then the owner's sign-in email. Only confirmed addresses count.
Not this?
- A new address won't confirm: see My reply-to address won't verify.
- Sending is refused: see I can't send an email.
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Related
Choose where replies goAdd confirmed reply-to addresses, pick your organization's default, and override it for one event or one blast.Email your guestsWrite an email to an event's ticket holders in three steps, Recipients, Message and Review, to everyone who matches a rule or to people you pick.What only the owner can doPayouts, billing, integrations and managing Admins belong to the owner alone. Deleting and duplicating events don't: Admins can do both, and Managers can duplicate.