Every email Ovante sends
Each email Ovante sends for your organization, what sends it, who gets it, and whether you can change its words.
These are the emails Ovante sends on your behalf, grouped by who gets them. "Yes" in the last column means you can change the subject, headline and message; tickets, amounts and other details always stay as they are.
To your guests
You edit these per event in Customize emails, on Pro or an event with Gala. See Customize event emails.
| Sent when | Editable | |
|---|---|---|
| Order confirmation | A buyer finishes checkout. Carries their tickets. | Yes |
| Guest ticket | A buyer shares tickets with a guest who gave a name and email | Yes |
| Added by you | You add someone yourself and leave the confirmation on | Yes |
| Refund | You refund an order | Yes |
| Location reveal | You release the location to registered guests | Yes |
| Marked going | You move someone to Going and choose to tell them | Yes |
| Marked not going | You move someone to Not going and choose to tell them | Yes |
| Donor thank-you | A guest who can't attend gives a gift (Gala events) | Yes |
| Request received | A buyer asks to join an event with approval tickets | Yes |
| Request approved | You approve a request. Carries their tickets. | Yes |
| Request declined | You decline a request, with your note under it | Yes |
| Request expired | The event closes before you decide | Yes |
| Payment needed | You approve a request and the card can't be charged | Yes |
| Your blasts | You send one from Outreach → Emails | You write them |
| Gala reminders | 14, 7 and 2 days before a Gala deadline, to buyers with something left to do | No |
| Your table | You send seating from a Gala event | No |
To you
| Sent when | Editable | |
|---|---|---|
| New order | Each order, to the organization's owner | No |
| New request | Each new request, to the owner | No |
| New member or request to join | Someone joins or asks to join your membership, to the owner. New members only while Email me about new members is on. | No |
| Pro trial reminder | 3 days before the free trial ends, to the owner | No |
To hosts
Edited in Memberships → Tiers and perks → Host emails, on Pro. See Emails hosts get.
| Sent when | Editable | |
|---|---|---|
| Host added (member, invite or plain) | You add a host, or click Resend invitation | Yes |
| New signup from their link | Someone registers through the host's link | Yes |
To members
Edited in Memberships → Tiers and perks → Member emails, on Pro. See Member and host emails.
| Sent when | Editable | |
|---|---|---|
| Welcome | Someone becomes a member | Yes |
| Tier upgrade, Tier downgrade | A member moves tiers | Yes |
| Renewal reminder | Ahead of a membership's end date, unless it renews by card | Yes |
| Payment failed | A renewal charge is declined | Yes |
| Cancellation | A member cancels | Yes |
| Request received; Request declined; Approved, card failed | Only while Approve new members is on | Yes |
| Invitation to join | You invite contacts to a tier, with your own message | You write the message |
| Member event invite | You invite members to an event, with your own message | You write the message |
| Sign-in code | A member signs in to your membership page | No |
From Ovante itself
| Sent when | Editable | |
|---|---|---|
| Welcome to Ovante | Once per person, after they confirm their account | No |
| Team invitation | Someone invites you to their organization | No |
| Reply-to confirmation | You add a reply-to address | No |
| Account emails | Confirming your sign-up, resetting your password, changing your email | No |
Replies to any email about your events go to your reply-to address. See Choose where replies go.
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Related
Customize event emailsChange the subject, headline and message of the emails an event sends its guests. Tickets, amounts, the event details and the footer stay fixed.Member and host emailsChange the words of the emails your members and hosts get, preview them on a sample person, and send yourself a test.Email your guestsWrite an email to an event's ticket holders in three steps, Recipients, Message and Review, to everyone who matches a rule or to people you pick.A guest didn't get their confirmationThe ticket drawer shows every email sent for that ticket and whether it was delivered. Fix a mistyped address, then resend.