Help

Customize event emails

Change the subject, headline and message of the emails an event sends its guests. Tickets, amounts, the event details and the footer stay fixed.

Pro or GalaOwner · Admin · Manager
On this page

Each event can have its own wording for the emails it sends guests: the order confirmation, the refund notice, the approval emails and the rest. You change three things in each email; everything that carries facts stays as Ovante writes it.

Before you start

Saving changes needs Pro, or an event with Gala. On Free you can open the drawer and try changes in the preview, but Save stays off.

Customize an email

  1. 1
    In the event, open Settings → General.
  2. 2
    In the Emails section, click Customize emails.
  3. 3
    Pick the email from the menu at the top. The line under it says when it's sent.
  4. 4
    Change the Subject, the Headline (the line above the event name) or the Message. To insert the guest's name or another detail, use Personalize in the message's toolbar, or the braces button beside the subject and headline.
  5. 5
    Watch the preview on the right. It shows sample tickets addressed to you.
  6. 6
    Click Send test to get it in your inbox, with your unsaved changes.
  7. 7
    Click Save. The email wears a Customized pill, and the next one this event sends uses your words.

To go back to Ovante's wording, click Reset to default.

What you can't change

Tickets, QR codes, amounts, the date and location, the button and the footer always stay as they are. Your message replaces the greeting line, not the details under it. On Request declined, the note you type when you decline is added under your message. On Donor thank-you, the gift, the tax receipt and how to pay stay fixed.

Which emails are listed

  • Every event lists the confirmations, Refund, Location reveal, Marked going and Marked not going.
  • Request received, Request approved, Request declined, Request expired and Payment needed appear under Require approval once a ticket type needs approval.
  • Donor thank-you appears under Donations on an event with Gala.

See Every email Ovante sends for when each one goes out.

Good to know

  • Changes are per event. Duplicating an event copies them.
  • Edits you haven't saved ask before you switch emails or close the drawer.
  • Guest ticket greets the guest with the buyer's name ("Dana Cohen has purchased a ticket..."). If you write your own message, it replaces that line.
Was this helpful?
Updated Oct 25, 2026

Related

Every email Ovante sendsEach email Ovante sends for your organization, what sends it, who gets it, and whether you can change its words.Personalize an emailThe fields you can put in an email so each person sees their own name, ticket or link, listed by the kind of email that offers them.Member and host emailsChange the words of the emails your members and hosts get, preview them on a sample person, and send yourself a test.Choose where replies goAdd confirmed reply-to addresses, pick your organization's default, and override it for one event or one blast.
PreviousEvery email Ovante sendsNextPersonalize an email