Record a payment later
Record payment adds money you collected to an order that has none yet, like a comp who paid afterwards or a free registration paid at the door.
Pro or GalaOwner · Admin · Manager
When someone pays you after their order already exists, record it on that order. It stops reading Free and becomes Paid, and the money counts toward the event's revenue.
Which orders can take it
Record payment appears on an order that:
- has no payment on it yet, so its status is Free,
- still has at least one ticket that isn't Not going, and
- isn't a request.
An order the buyer chose to pay by check or Zelle at checkout uses Mark as paid instead. See Mark a pay-later order as paid.
Record the payment
- 1In the event, open Guests → Orders and click the order. You can also open it from Transactions.
- 2Click Record payment. In the drawer it's on the status card and in the menu; on a transaction's page it's at the top.
- 3Pick Paid by and set Date received.
- 4Check Amount for tickets. It starts at the list price of the order's tickets; a lower amount is recorded as a discount.
- 5Add a Check number or Reference if you have one, and any Donation that came with it.
- 6Click Record payment. You see "Payment recorded", and the order reads Paid.
What happens next
- The order counts toward revenue, with no processor fee and no Ovante fee.
- Your integrations receive the order again, now with its payment.
- Ovante doesn't email the buyer.
- When
- You record a payment on an order that had none
- Then
- Ovante books it as an offline payment and sends the order to your CRMs and webhooks again, this time with its money.
Good to know
- On Free, the dialog opens but says "Offline payments are on Pro" and can't record.
- An order takes one payment. Once it's recorded, Record payment no longer shows.
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Related
Record a payment made offlineWhen you add an order by hand, record the cash, check or transfer you collected: method, amount, check number or reference, date received, and an optional donation.Mark a pay-later order as paidWhen a buyer picks an offline way to pay at checkout, the order holds its tickets and owes its total until you mark the money received.Order statusesAn order's status says what happened to the decision and the money. Seven values, from Pending approval to Declined, and what moves an order between them.What Ovante sends, and what staysRegistrations, check-ins, orders, refunds, gifts and the contact changes they cause go out. Your own edits, merges and imports stay in Ovante, and so do requests until you approve them.