Add a guest to an existing order

Use Add guest when a buyer is bringing someone extra and you want the ticket on their order rather than a new one. The new tickets join the order under its buyer, so they share its order number and show in the buyer's order everywhere.

Before you start

• The tickets you add are free. You can't record a payment here. To charge for the extra seat, add a new order by hand instead.
• You can't add a guest to a request, because a request's tickets are decided together, or to an order still awaiting payment.

Add a guest

1. 1
   In the event, open Guests → Orders and click the order.
2. 2
   Under Tickets, click Add guest. The order's menu also has Add guest to this order.
3. 3
   Type the guest's name and pick a Ticket type. The name is optional: a slot left blank becomes an unnamed ticket on the buyer's order.
4. 4
   To add more than one, click Add another attendee.
5. 5
   Choose whether to Send confirmation email. The line under it says which email goes and to whom.
6. 6
   Click the button at the bottom of the sheet. The new tickets appear under Tickets in the order drawer.

Good to know

• The order's status and total don't change, because the added tickets are free.
• The buyer stays the buyer. Spending counts toward the buyer; attendance counts toward each ticket holder.
• The order's Source still names how its first ticket came in, so a guest added later doesn't relabel it.
• A named guest joins your contacts by their email, like any ticket holder. An unnamed ticket joins no one until you name it.