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Set when a ticket is on sale

Each ticket has its own sales window. Turn on Sales start, Sales end or both in the ticket's Sales window card; a ticket with no end keeps selling after the event starts.

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Every ticket type sells within its own sales window. An early-bird ticket can stop on Friday while General admission keeps selling, and a door ticket can open the day of the event. Since Oct 25, 2026 there's no event-wide sales window.

Set the window

  1. 1
    In the event, open Sales → Tickets and click the ticket.
  2. 2
    In the Sales window card, turn on Sales start and pick a date and time to hold sales until then.
  3. 3
    Turn on Sales end and pick a date and time to stop sales then.
  4. 4
    Click Save.

Times are in the event's time zone, which the card names. Leave a switch off to have no limit on that side.

What guests see

WhenThe ticketThe button, if nothing else can be bought
Before Sales startShows its on-sale date instead of a priceSales not open, with "Ticket sales open" and the date under it
Between start and endOn saleThe checkout button as usual
After Sales endShows that sales ended instead of a priceSales closed

Checkout closes only when nothing on the page can be bought. While one ticket or bundle is still on sale, guests can buy it.

A ticket with no end

Without Sales end, a ticket keeps selling during and after the event, until it sells out or you stop it. The page says "This event has started" or "This event has ended" beside the button so guests know. To stop at a set time, turn on Sales end.

Good to know

  • Turning off Available for purchase stops one ticket at once, whatever its window says.
  • Pause ticket sales on the event's Settings page stops every ticket at once.
  • Duplicating an event moves each ticket's window by as much as the event moves.
When
A ticket's Sales start is still ahead
Then
Checkout doesn't sell that ticket yet. When nothing on the page can be bought, the button says Sales not open and a note by it says when sales open.
When
A ticket's Sales end has passed
Then
Checkout stops selling that ticket. When nothing on the page can be bought and no other ticket opens later, the button says Sales closed.
When
A ticket has no Sales end
Then
It keeps selling during the event and after it ends, until it sells out or you stop it. The page says "This event has started" or "This event has ended" by the button.
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Updated Oct 25, 2026

Related

How sales open and closeCheckout sells while at least one ticket is in its sales window and not sold out, the event isn't paused or full, and Free's attendee cap isn't reached. The button names whatever stopped it.Checkout says Sales closedEvery ticket on your page is past the end of its sales window. Move one ticket's Sales end later, or turn it off.Checkout says Sales not openNo ticket on your page has reached its Sales start yet. Move one ticket's Sales start earlier, or turn it off.My event still sells after it startedA ticket with no Sales end keeps selling during and after the event. Give each ticket a Sales end, or pause sales.
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