Someone unsubscribed but still got my email
An email to an event's ticket holders is an event update until a few days after the event ends, and it reaches people who unsubscribed.
Owner · Admin · Manager
An email to an event's ticket holders, sent before the event has been over for 7 days, is an event update: it's about something they bought. It reaches people who unsubscribed from your emails, and its footer says why they got it instead of offering an unsubscribe link. It never reaches someone who reported you as spam or whose address bounced. After that window the email is an announcement, and every unsubscribe applies.
Fix it
- 1In the event, open Outreach → Emails and open the email.
- 2On Recipients, rows marked Updates only are people who unsubscribed and still get this one. The summary above the list counts them.
- 3To leave them out, choose Custom list and untick them.
- 4Save or send as usual.
- When
- You email an event's ticket holders before the event has been over for 7 days
- Then
- It's an event update: it reaches people who unsubscribed from your emails, never a spam report or a hard bounce, and carries a line on why it arrived instead of an unsubscribe link.
- When
- You email them more than 7 days after the event ends
- Then
- It's an announcement: every unsubscribe applies and the email carries an unsubscribe link.
Not this?
- The email greeted the wrong person: see A guest got an email greeting someone else.
- Replies went to the wrong inbox: see Replies go to the wrong address.
Was this helpful?
Related
Who an email reachesA blast goes to each ticket holder with an email, one copy per address. Tickets with no email are listed, and people who unsubscribed still get updates about an event they hold a ticket to.Unsubscribes and blocked addressesUnsubscribing stops your organization's announcements but never ticket emails. Spam reports and permanent bounces block an address from every blast.Email your guestsWrite an email to an event's ticket holders in three steps, Recipients, Message and Review, to everyone who matches a rule or to people you pick.