I saved but nothing changed
Your role doesn't allow that change, so Ovante refused it. Check your role, and ask the owner or an Admin.
When your role doesn't allow a change, the database changes nothing. Ovante reads back what it saved and says so in a toast, such as "Your role can't change this event." or "Could not save the event". If the toast went by, the change is gone when you reload. Some things belong to the owner alone: payouts, billing, integrations and reply-to addresses.
Fix it
- 1Open Settings → Team. Your row is marked You and shows your role. Compare roles lists what each role can do.
- 2Ask the owner or an Admin to make the change, or to give you a role that can.
- 3If you work with more than one org, check the org at the bottom of the sidebar. You may be in the wrong one.
Not this?
- A contact's field changes back by itself: see My edit keeps getting overwritten.
- Gala pages won't take changes: see Gala pages are read-only.
- A teammate can't see money or contacts: see A teammate can't see money or contacts.
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Related
Roles and permissionsEach teammate has one role: Admin, Manager, Door staff or Viewer. This is what each can see and do, matching Compare roles in Settings.What only the owner can doPayouts, billing, integrations and managing Admins belong to the owner alone. Deleting and duplicating events don't: Admins can do both, and Managers can duplicate.Switch organizationsIf you belong to more than one organization, switch between them from the menu under your organization's name at the bottom of the sidebar.