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Set a ticket to Not going or delete it

Revoking sets a ticket to Not going and keeps it on record. Deleting removes it for good. Revoke when someone isn't coming; delete only to clear a mistake.

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To take someone off the guest list, set their ticket to Not going. The ticket stays on its order with a record of who changed it. Deleting a ticket removes it from Ovante altogether, so keep it for tickets that should never have existed, like a test or a duplicate.

Revoke and delete side by side

Revoke (Not going)Delete
The ticketStays on its order as Not goingRemoved
The seatFreedFreed
Check-inCleared; the ticket won't scan inGone with the ticket
Status historyRecords who did it and whenGone with the ticket
MoneyNot refundedNot refunded
UndoChange status to Going, or RestoreCan't be undone

Revoke a ticket

  1. 1
    Open the ticket: in the event, Guests → Attendees, then click the person.
  2. 2
    Open the menu at the top of the drawer and click Change status.
  3. 3
    Pick Not going, choose whether to email them, and click Save.

Opened from the Transactions page or a person's page, the same drawer's menu has Revoke attendee instead. It asks you to confirm, then sets the ticket to Not going without an email.

Delete a ticket

  1. 1
    Set the ticket to Not going first. Delete attendee appears in the drawer's menu only then.
  2. 2
    Click Delete attendee.
  3. 3
    Confirm. Ovante removes the ticket and closes the drawer.
Heads up

Deleting can't be undone. The ticket, its status history and its email records go with it, and it no longer counts in any figure. Refund first if money should go back.

Good to know

  • Deleting a ticket doesn't delete the person's contact or the rest of the order.
  • A refund sets every ticket on the order to Not going on its own. See Refund an order.
  • A request is declined, not revoked. See Review requests.
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Updated Oct 25, 2026

Related

Change a guest's statusMove a ticket, or a whole order, between Going and Not going, and choose whether to email them. On an event with approval tickets, a free ticket can go back to review.Attendee statuses and check-inEvery ticket is Going, Pending approval or Not going. Whether it's checked in is a separate fact, shown as Yes or No.Refund an orderRefund order returns the whole charge to the buyer's card, gifts on it included, and cancels every ticket on the order.Who changed a status, and whenOvante records every change to a ticket's status, who made it and how. A ticket that's Not going says who set it, or why, and when.
PreviousChange a guest's statusNextReview requests