Find your ticket

Your ticket lives on a web page, and your confirmation email links to it. Open the email and tap View your ticket (or View your tickets for several). The page shows your QR code, the event's details and your receipt.

Where the email comes from

It comes from the organizer's name followed by "via Ovante", for example "Chabad of Starbase via Ovante", and its subject usually names the event.

• You bought the tickets: the email went to the address you used at checkout.
• Someone bought a ticket for you: if they gave your name and email and chose to share it, you got your own email. Otherwise your ticket is in their email, so ask them.
• You're a member: your membership page lists your upcoming tickets under Your tickets.

Right after checkout, the last screen also had a Show my ticket button (Show my tickets for several) that opens the same page.

Can't find the email?

1. 1
   Search your inbox for the event's name, or for "via Ovante".
2. 2
   Check your spam, junk or promotions folder.
3. 3
   Still nothing? Ask the organizer to send it again; only they can. Reply to any email you have from them, or reach them the way you usually do.

Good to know

• The link is your key to the ticket. Anyone who has it can open it, so don't post it publicly.
• Changes the organizer makes, like a new time or the address, show on the page whenever you open it.

To reach the organizer, reply to your ticket email.