Where money shows up
Revenue counts ticket money after refunds and fees, with gifts taken out. Donations count every gift. Each screen's figure, and what it counts, in one table.
On this page
Ovante splits an event's money into two figures. Revenue is what the tickets brought in, after refunds and fees, with gifts taken out. Donations is every gift. A single order can add to both.
Each screen's figure
| Where | Figure | What it counts |
|---|---|---|
| Home and an event's Overview | Revenue | Ticket money, less refunds, processing fees and Ovante's fee. Gifts are taken out. |
| Home and an event's Overview | Donations | Every gift that stands: donations at checkout, gifts above a ticket's value, sponsorship gifts, covered card fees, journal ads and paid pledges. A refunded gift drops out. |
| Transactions | Amount | What the buyer was charged: tickets and gifts together. |
| A transaction's page | Total paid, then Processing fees, Platform fee and Net | The charge, the fees taken from it, and what's left for you. |
| The order drawer | Total, Fees, You receive | The same, for one order. |
| The event's Donations page | Each gift | Who gave what, and how. |
On an event that doesn't take donations, the Overview's Donations cell shows Checked in instead.
Why sponsorship money shows under Donations
A sponsorship level is seats plus a gift. When a level sells, each seat is booked as a ticket at the admission's value and the rest of the price is a sponsorship gift. So a $5,000 level with 10 seats at $180 adds $1,800 to Revenue and $3,200 to Donations.
The same split applies to a ticket that costs more than its fair market value. See Gifts above a ticket's value.
- When
- A sponsorship level sells
- Then
- Each seat it includes is a ticket at the admission's value, and the rest of the price is a sponsorship gift. That's why most sponsorship money shows under Donations, not Revenue.
- When
- A buyer pays more than a ticket's fair market value
- Then
- Ovante books the difference as a gift: revenue counts the ticket's value and Donations count the rest. The buyer still sees the full price on their order.
- When
- A gift is refunded
- Then
- It leaves Transactions, Recent transactions and every money total, and the donor's contact stops counting it.
Why your figures differ from Stripe
- Stripe shows charges, gifts included. Revenue takes gifts out.
- Revenue is after fees and refunds.
- Offline payments you record count in Ovante but never pass through Stripe.
- Ovante uses Stripe's reported fee for each charge, and estimates it when Stripe hasn't reported one.
See Revenue on Home doesn't match Stripe.
Good to know
- Roles that can't see money, like Door staff, see ticket counts in place of money figures.
- Requests add nothing until you approve them, and an order awaiting payment adds nothing until you mark it paid.