A teammate can't see money or contacts
What a teammate sees comes from their role. Door staff see names and statuses only. Change their role in Settings, Team.
Owner · Admin
Each teammate's role decides what they see. Door staff see guests' names, ticket types and statuses, and never emails, phones or money. Viewers see sales and contacts but change nothing. Managers and Admins see both. Payouts, billing and integrations belong to the owner alone.
| Role | Money and sales | Contacts | Guests' emails and phones |
|---|---|---|---|
| Admin | Yes | Yes | Yes |
| Manager | Yes | Yes | Yes |
| Viewer | Yes | Yes | Yes |
| Door staff | No | No | No |
Fix it
- 1Open Settings → Team.
- 2In the picker beside the teammate's name, choose a role that sees what they need. Compare roles lists what each one can do. A toast says the role changed.
The owner and Admins change roles. Only the owner adds, changes or removes an Admin.
- When
- Someone has the Door staff role
- Then
- They see names, ticket types and check-in status, and check guests in. They never see emails, phones, orders or money.
Not this?
- Someone lost the events they created: see A removed teammate lost their events.
- A change looks saved and comes back: see I saved but nothing changed.
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Related
Roles and permissionsEach teammate has one role: Admin, Manager, Door staff or Viewer. This is what each can see and do, matching Compare roles in Settings.What only the owner can doPayouts, billing, integrations and managing Admins belong to the owner alone. Deleting and duplicating events don't: Admins can do both, and Managers can duplicate.Door staff at check-inThe Door staff role checks guests in and sees what the door needs, names, ticket types and statuses, but never emails, phone numbers, orders or money.