Limits, fees and plans
Every limit, fee, price and time window Ovante applies, in one place. The values come from the same code the app runs on.
On this page
Every number Ovante applies, from plan limits to how long a link works. Each value on this page is read from the code the app runs on, so when a limit changes, this page changes with it.
Plans
| Free | Pro | |
|---|---|---|
| Price | No charge | $49 a month, or $480 a year |
| Ovante's platform fee | 5% | None |
| Live events at a time | 3 | No limit |
| Attendees per event | 50 | No limit |
| Team seats besides the owner | 5 | 5 |
| Trial | Value |
|---|---|
| Free trial of Pro for every new organization | 28 days, no card |
| Reminder email to the owner | 3 days before the trial ends |
Fees
| Fee | Amount |
|---|---|
| Ovante's platform fee on Free | 5% of each card payment at checkout, and of card membership dues |
| Ovante's fee on Pro, or on an event with Gala | None |
| Card processing | Stripe's or PayArc's own fees, on every plan |
| Offline payments | No processing fee and no platform fee |
| Card refunds | Reach the buyer in 5 to 10 business days |
Gala
| Limit | Value |
|---|---|
| Price | $2,500 per event, paid once |
| How long Gala stays open | Until 90 days after the event ends |
| The longest it can stay open | 18 months from the day it's added |
| Deadline reminders to buyers | 14, 7 and 2 days before each deadline |
| Guest pledges from a ticket page | 3 a minute, and 10 standing at once, per order |
| AI help reading seating requests | 20 runs per organization a day |
Team
| Limit | Value |
|---|---|
| Seats besides the owner | 5, on every plan. Pending invites count. |
| Time to accept an invite | 7 days |
Emails
| Limit | Value |
|---|---|
| Event update window | Until 7 days after an event ends, an email to its ticket holders reaches people who unsubscribed |
| Test send | Up to 3 addresses at once |
| Reply-to confirmation link | Works for 48 hours |
| A sent email's body | Kept for 180 days |
Event pages, checkout and the door
| Limit | Value |
|---|---|
| One visit | A device's views of one event count as one visit until 30 minutes pass without one |
| Host credit | A device remembers the host whose link it came through for 7 days |
| Gallery photos per event | 12 |
| Saved card security code | Asked again when a member signed in over 7 days ago, or the order is $500 or more |
| Check-ins from other doors | Show on every door within 8 seconds |
The rules behind these numbers
- When
- An org on Free already has 3 live events
- Then
- Publishing another is refused until one ends or you unpublish one. Drafts, events that have ended and events with Gala don't count.
- When
- An event on Free reaches 50 attendees
- Then
- Checkout stops selling and the button says Sold out; buyers read that the event is at capacity. Events on Pro and events with Gala have no such cap.
- When
- A new org is created
- Then
- It gets 28 days of Pro with no card. When they end, the org moves to Free unless you've added a card.
- When
- You move the date of an event whose Gala is open
- Then
- Gala's close moves to 90 days after the new end, never sooner than tomorrow and never more than 18 months after the unlock.
- When
- You invite someone to your team
- Then
- They have 7 days to accept. Until they accept or the invite runs out, it takes one of your 5 seats.
- When
- You email an event's ticket holders before the event has been over for 7 days
- Then
- It's an event update: it reaches people who unsubscribed from your emails, never a spam report or a hard bounce, and carries a line on why it arrived instead of an unsubscribe link.
What Ovante keeps, and for how long
- When
- An email is 180 days old
- Then
- Ovante clears its body. The record of who got it, when, and whether they opened it stays, but the email can no longer be shown or resent.
- When
- Someone views your event page
- Then
- Ovante adds the view to that hour's count for the event and the host link it came through. It keeps the counts only, never who visited.
- When
- A contact's field change grows old
- Then
- Ovante deletes old field history on a schedule, but keeps the rows that show who added the contact and which ticket belongs where.
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Related
Free, Pro and GalaFree sells tickets within limits and takes a platform fee. Pro removes both and adds every feature. Gala is an add-on you buy for one event.FeesOn Free, Ovante keeps a share of each card payment. Pro and any event with Gala pay Ovante nothing. Stripe charges its own processing fee, and offline payments carry no fees.How Ovante decidesEvery rule Ovante runs on, one card each: what sets it off, what happens, and where you see it. How-to pages link here for the why.When Pro endsYour organization moves to Free. Nothing is deleted and live events stay live, but Free's limits and platform fee apply from then on.