My edit keeps getting overwritten
A field you edit by hand locks against registrations and checkout answers. Only a member's own profile edits write over it.
Owner · Admin · Manager
When you edit a contact's field by hand, Ovante locks it: later registrations and mapped checkout answers don't change it, and a field you clear stays clear. The one thing that writes over it is the person themselves. A member who edits their own name, email, phone or photo on their membership page updates their contact.
Fix it
- 1Open the contact's page. If it has a Membership block, the member's own edits win. Ask them to change it from Edit profile.
- 2If they aren't a member, click Edit, make the change and save again. Then reload the page to check it stuck.
- 3If the change won't save at all, your role may not edit contacts. The owner, Admins and Managers can.
- When
- You edit a contact's field by hand
- Then
- The field locks: later registrations and imports never write over it, and a field you clear stays clear. A member's own edits to their profile are the one exception.
- When
- A member edits their own name, email, phone or photo
- Then
- Their contact takes the change, even over a field you edited by hand. An email another contact already holds stays where it is.
Not this?
- A name changed with no edit from you: see A contact's name changed by itself.
- Your change didn't reach Salesforce: see A manual edit didn't reach my CRM.
- Other screens look saved and come back unchanged: see I saved but nothing changed.
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Related
Edit a contactChange a contact's details by hand. Each field you change locks against automatic updates, and a field you clear stays clear.Contact fields from checkout questionsA checkout question built from a contact field saves its answer to the contact. Only a fixed list of fields can do this, and your own edits always win.Roles and permissionsEach teammate has one role: Admin, Manager, Door staff or Viewer. This is what each can see and do, matching Compare roles in Settings.