Guides

Overview What Ovante is and how it fits together Create your account and organization The welcome tour Use the setup guide Set up your calendar page Create and publish your first event Find your way around Free, Pro and Gala Your Pro trial Glossary

Overview Create an event Pick a page style Edit event Write the description Set the date, time and time zone Set the location Design your event page Add a photo gallery The photo library Publish or unpublish an event Who can see and register Pause ticket sales Set capacity The Events page and calendar Duplicate an event Delete an event Embed events on your website Use your own domain Event page traffic

Overview Add a ticket type Set when a ticket is on sale How sales open and close Reorder tickets Schedule a price increase Sell tables and bundles Add an admission ticket Fair market value and what's deductible Require approval for a ticket Create a promo code Ask checkout questions Run a poll at checkout Set the checkout button Ask for a donation at checkout Let guests pay offline Let buyers cover the card fee Set up sponsorship levels What guests see at checkout

Overview Orders, tickets and attendees The Attendees page The Orders page Order statuses Attendee statuses and check-in Add attendees by hand Add a guest to an existing order Change a ticket's name or email Name an unnamed ticket Change a guest's status Set a ticket to Not going or delete it Review requests How paid requests are charged Who changed a status, and when The ticket page your guests get Export your guest list

Overview Connect Stripe Use PayArc instead Fees Refund an order Record a payment made offline Record a payment later Mark a pay-later order as paid Where money shows up Gifts above a ticket's value Tax receipts The Transactions page Saved cards

Overview What hosts do Add a host Share a host's link How host credit works Host settings Show tickets sold by each host Host photos Emails hosts get Invite a host to become a member The Hosting dashboard Top hosts and the leaderboard Hosts on an Interactive page Run an invite-only event

Overview Open Live check-in Scan tickets What each scan result means Search the guest list Check in at several doors When the connection drops Door staff at check-in

Overview How contacts are made The People list A person's page Edit a contact Review: clean-up suggestions Merge contacts, or undo a merge Split a registration off a contact Contact matching settings Households that share a phone Contact fields from checkout questions Import contacts

Overview Every email Ovante sends Customize event emails Personalize an email Email your guests Who an email reaches Send a test Add missing emails Follow up on a sent email Opens, clicks and bounces Choose where replies go Email history Unsubscribes and blocked addresses Member and host emails

Overview Start a membership program Tiers and perks Members-only events and member pricing How members sign in Dues, renewals and failed payments Require approval to join Add a member by hand When members change or cancel Edit your org page The membership card on your org page

Overview Home An event's Overview Analytics What each number means Notifications

Overview Which integration fits Connect Salesforce Match people to Salesforce records Map contact fields Track events as Campaigns Log donations and purchases Bring in past events Read the History tab Reconnect or disconnect Salesforce What Ovante reads in your CRM Connect ChabadOne How ChabadOne sync works Connect Zapier or Make What Ovante sends, and what stays Keep one event out of your CRM

Overview Invite your team Roles and permissions What only the owner can do Accept an invitation Switch organizations Organization settings Your profile and security Plans and billing Upgrade to Pro When Pro ends

Gala add-on

Overview What Gala is What changes when you add Gala How long Gala stays open Gala settings and deadlines Deadlines and reminders Your buyers' order page Gala on the Overview Let people give without attending When Gala closes Gala and your plan

Overview Honorees and the committee Add an honoree Add committee members Import your committee from a spreadsheet Send committee members their links How the committee shows on your page The honorees and committee leaderboard

Overview The sponsor list Add a sponsor Collect a promised payment What sponsors get: the perks table Ask for logos Review logos Track sponsor benefits Hold places for sponsors The sponsor wall Sponsor tables

Overview Set up journal ad types How guests buy ads Record an ad paid by check Review ad files Export the journal

Overview Set up tables Seat your guests Who sits together Seating requests and rules Auto-seat Let AI read seating requests Publish seating Paddle numbers Print place cards, table cards and lists Seating at the door

Overview Set up the appeal Run the live screen The appeal console Enter paddles Let guests pledge from their ticket Pledges Mark a pledge as paid How a pledge becomes money

Reference

How Ovante decides How your data fits together Statuses and terms Limits, fees and plans

Overview Checkout says Sales closed Checkout says Sales not open My event still sells after it started Checkout says Sales paused My event stopped selling early on Free I can't publish another event My new event saved as a draft The member price doesn't show A guest can't use a promo code Apple Pay doesn't show on my domain My attendee count and order count don't match Tickets sold is lower than the orders I see A ticket says "Unnamed ticket"A guest's ticket is under the wrong person Someone paid but has no ticket An approved request says Awaiting payment I can't turn on approval for a ticket Approve is refused A request disappeared Revenue on Home doesn't match Stripe Sponsorship money shows under Donations A refund shows but the guest has no money A gift vanished from my totals A guest didn't get their confirmation A guest got an email greeting someone else Someone unsubscribed but still got my email Replies go to the wrong address My reply-to address won't verify I can't send an email The same person appears twice Review wants to merge a parent and child A contact's name changed by itself My edit keeps getting overwritten A host isn't getting credit Visits look lower than page views I can't add a host A host's photo changed The camera shows a black screen A scan says Not on the guest list Check-in is turned off A door's check-ins aren't showing A member didn't get a sign-in code A saved card asks for its security code A member can't remove a card A membership shows Payment due A teammate can't see money or contacts A removed teammate lost their events Duplicate is missing I saved but nothing changed Some guests see a time zone after the time My gallery or background effect is gone The address isn't showing Salesforce says Reconnect Salesforce made a duplicate record Campaigns aren't created A manual edit didn't reach my CRM Webhook deliveries are failing Guests can't see their table A pledge isn't on the screen A logo looks wrong on the wall I can't change the page style Gala pages are read-only I didn't get the sign-up confirmation email

Help for your people

Overview Find your ticket Save your ticket to your phone Get directions or the online link Change or cancel a ticket What Awaiting approval means Pay for an approved request Find your table Pledge from your ticket Is this email from Ovante?Unsubscribe Text message terms

Overview Your host link Your Hosting dashboard Your photo on the event page

Overview Sign in to your membership Join, change or cancel your tier Your saved cards Your tickets as a member

Build on Ovante

Overview Send events to a webhook Webhook events Payloads Use Zapier or Make

Overview Embed an event Embed your calendar

Sign inWhat's new

HelpTroubleshooting

Troubleshooting

Titled by what you see.

Sales and checkout

Checkout says Sales closedEvery ticket on your page is past the end of its sales window. Move one ticket's Sales end later, or turn it off.Checkout says Sales not openNo ticket on your page has reached its Sales start yet. Move one ticket's Sales start earlier, or turn it off.My event still sells after it startedA ticket with no Sales end keeps selling during and after the event. Give each ticket a Sales end, or pause sales.Checkout says Sales pausedSomeone paused ticket sales by hand. Resume them from the notice under the event's header.My event stopped selling early on FreeFree caps how many attendees each event takes. Upgrade to Pro, or add Gala to the event, and it sells again.I can't publish another eventFree limits how many events are live at once. Unpublish one you're done promoting, or upgrade to Pro.My new event saved as a draftEvery new event starts as a draft that only your team can see. Publish it from the status button in its header.The member price doesn't showMember prices show only to a member who's signed in with their member account. Typing an email at checkout doesn't unlock them.A guest can't use a promo codeCheckout refuses a code that belongs to another event, is turned off, or has reached its use limit. A ticket with a member price takes no code.Apple Pay doesn't show on my domainStripe offers Apple Pay and Google Pay only on a domain registered for your Stripe account. Card payments work on any domain.

Orders, tickets and counts

My attendee count and order count don't matchOrders counts purchases and Attendees counts tickets. One order can hold several tickets, and Attendees also lists requests and people Not going.Tickets sold is lower than the orders I seeTickets sold counts paid and free tickets that still stand. Requests, unpaid pay-later orders and Not going tickets aren't in it, and the Overview follows its period.A ticket says "Unnamed ticket"The buyer took an extra ticket and left the guest's name and email blank. Name it in the ticket drawer and it becomes that guest's.A guest's ticket is under the wrong personA ticket joins the contact that holds its email. Change the ticket's email to the guest's own, and it moves to the right contact.Someone paid but has no ticketSearch Transactions first; the order is usually under another name or email. If there's a charge and no order, write to support with the details.

Approvals and payments

An approved request says Awaiting paymentThe card hold had lapsed by the time you approved, and the saved card was declined. The buyer got an email with a link to pay.I can't turn on approval for a ticketRequire approval needs Pro, and Stripe as your processor, because the card is held until you decide.Approve is refusedThe order doesn't fit the seats left. Raise the event's capacity or the ticket type's quantity, or decline the request.A request disappearedA closed request leaves Needs review. It was declined, the buyer withdrew it, or it expired. Find it under Declined.

Money and reports

Revenue on Home doesn't match StripeRevenue is ticket money after fees and refunds, with gifts counted under Donations instead. Stripe shows each charge in full.Sponsorship money shows under DonationsA sponsorship splits into seats, booked as tickets at the admission's value, and a gift for the rest. Revenue counts the seats; Donations count the gift.A refund shows but the guest has no moneyA card refund takes several business days to reach the card. A refund on an offline order is a record only; you return the money yourself.A gift vanished from my totalsA refunded gift leaves every list and total. Refunding an order refunds the gifts on it too.

Emails

A guest didn't get their confirmationThe ticket drawer shows every email sent for that ticket and whether it was delivered. Fix a mistyped address, then resend.A guest got an email greeting someone elseSeveral tickets share one email address, so that address gets one copy greeting one of them. Give each person their own email on their ticket.Someone unsubscribed but still got my emailAn email to an event's ticket holders is an event update until a few days after the event ends, and it reaches people who unsubscribed.Replies go to the wrong addressOvante picks the Reply-To in order: the email's own pick, the event's, your org default, then the owner's sign-in email. Change the step that's wrong.My reply-to address won't verifyThe confirmation link expires, and only the newest one works. Send a fresh link and click Confirm address on the page it opens.I can't send an emailYour role decides who sends emails to guests, and every email needs a confirmed reply-to address. Check both.

People

The same person appears twiceOvante matches people by email, so two emails make two contacts. Merge them from Review.Review wants to merge a parent and childReview suggests a merge when two contacts share a phone and their first names agree. Mark the pair Not the same person and it never comes back.A contact's name changed by itselfA member edited their own profile. A member's own name, email, phone and photo reach their contact, even over a field you edited.My edit keeps getting overwrittenA field you edit by hand locks against registrations and checkout answers. Only a member's own profile edits write over it.

Hosts and traffic

A host isn't getting creditA host gets credit only when the guest arrives through the host's own link, on the browser that remembers it. Check the order's Referred by line.Visits look lower than page viewsPage views count every load. A visit starts only after a pause in viewing, so reloads and second looks add page views, not visits.I can't add a hostHosts need Pro, or Gala on the event. Each person can host an event once, so someone already hosting can't be added again.A host's photo changedA host with a member account shows their own photo, which replaces the one you uploaded. They change it on their membership page.

Check-in

The camera shows a black screenThe phone needs a tap before it plays the camera, or the browser blocked camera access. Tap the screen, or allow the camera and try again.A scan says Not on the guest listThe code is a ticket, but not one for this event, or it was bought moments ago. Search the guest list by name to check.Check-in is turned offCheck-in needs Pro, or Gala on the event. On Free the camera stays off and the guest list's Check in buttons are greyed out.A door's check-ins aren't showingEach door asks where every ticket stands every few seconds while its screen is on. A door that lost its connection sends its check-ins when it's back.

Memberships and cards

A member didn't get a sign-in codeCodes go by text or email. When a text doesn't arrive, the member asks for a new code or switches to email.A saved card asks for its security codeA saved card asks for its code when the member's sign-in isn't recent, or the order is large. Nothing is wrong with the card.A member can't remove a cardThe card a membership renews on can't be removed until another card is the default. Add a card, make it the default, then remove the old one.A membership shows Payment dueA renewal charge was declined. The card is tried again over the next few days and the membership stays active meanwhile.

Team and access

A teammate can't see money or contactsWhat a teammate sees comes from their role. Door staff see names and statuses only. Change their role in Settings, Team.A removed teammate lost their eventsEvents belong to the org, and creating one grants nothing extra. A removed teammate loses every event at once; the events stay with you.Duplicate is missingDuplicate makes a new event, so it needs a role that creates events: the owner, an Admin or a Manager. You also need to be working in the event's org.I saved but nothing changedYour role doesn't allow that change, so Ovante refused it. Check your role, and ask the owner or an Admin.

Event page

Some guests see a time zone after the timeYour event page shows times in the event's own time zone and adds the zone only for visitors whose clock is set to another one.My gallery or background effect is goneThe photo gallery is part of Showcase and Interactive pages, so a Standard page hides it. Your photos stay saved.The address isn't showingEach event chooses what its page shows under Where. With Venue name only or Hidden, guests get the address only as you set.

Integrations

Salesforce says ReconnectSalesforce stopped accepting Ovante's sign-in. Reconnect as a Salesforce user with access, and the deliveries held meanwhile go out.Salesforce made a duplicate recordWhen no matching scenario finds a record, Ovante creates one, and Salesforce's duplicate rules let it through unless they block. Add a scenario or change the rule.Campaigns aren't createdSalesforce refuses Campaigns from a user without Marketing User. Tick it on the connected user, then replay the failed deliveries.A manual edit didn't reach my CRMEdits and merges you make by hand stay in Ovante. Only changes that come from a registration go to your CRM.Webhook deliveries are failingA delivery counts only when your endpoint answers with a 2xx status in time. Recent activity shows the status or the response for each failure.

Gala

Guests can't see their tableGuests see their table only after you publish seating. Set to show at check-in, each guest sees it once their ticket is scanned.

A pledge isn't on the screenPledges from tickets are set to Review first, so each one waits in the console until someone approves it.

A logo looks wrong on the wallThe wall paints a logo on a transparent background in your page's text color, and shows one with its own background as a box. Ask for a one-color SVG.

I can't change the page styleAn event with Gala always uses Showcase. Page style in Edit event offers Showcase alone and says Gala events use Showcase.

Gala pages are read-onlyGala closed after the event, and every Gala page turned read-only. Everything it recorded stays readable.

Account

I didn't get the sign-up confirmation emailCheck spam, then click Resend email. If the address had a typo, click Use a different email.