Change or cancel a ticket
Only the organizer can change, move, cancel or refund your ticket. Reply to your ticket email to ask them.
The organizer runs the event and decides on changes, cancellations and refunds. Ovante sells the tickets for them but can't change or refund a ticket for you. To ask, reply to your ticket email: the reply goes to the organizer.
What to include
- Your order number. It's at the top right of your ticket page, like #4F2A9C1B.
- What you'd like: a name change, a different ticket, a cancellation or a refund.
If they refund you
If you paid by card, you get an email confirming the refund, and the money goes back to that card in 5 to 10 business days. If you paid the organizer directly, by cash or check, they return it themselves. Either way, your ticket page then says your ticket was cancelled.
Still waiting on approval?
A request that hasn't been approved is the one thing you can cancel yourself. Open your ticket page and tap Cancel request. See What Awaiting approval means.
To reach the organizer, reply to your ticket email.