Mark a pay-later order as paid

If your event offers ways to pay outside the card form, like a check or Zelle, a buyer can pick one at checkout. Their order holds its tickets and waits as Awaiting payment until the money arrives and you mark it paid.

What the buyer sees

• At checkout, the method you set up and its instructions, like where to send the money.
• In their confirmation email and on their ticket page, a How to pay card with the method, the instructions and the amount due.
• Their tickets, which hold their seats right away.

Setting up the methods is in Let guests pay offline.

Find the orders waiting

• In the event, open Guests → Orders and pick Needs review in the status menu. Orders awaiting payment are listed there with requests.
• On the Transactions page, filter Status to Awaiting payment.

Mark an order paid

1. 1
   Click the order. The status card says Awaiting payment and what's due, like "$180.00 due by Zelle."
2. 2
   Click Mark as paid.
3. 3
   Paid by starts on the method the buyer picked. Change it if they paid another way.
4. 4
   Set Date received, and add a Check number or Reference if you have one.
5. 5
   Click Mark as paid. You see "Order marked as paid", and the order reads Paid.

You can't change the amount here: it's what the order owes, fixed at checkout.

What happens next

• Ovante records the payment as offline, with no fees.
• Any gift on the order is booked as a donation now, not before.
• The How to pay card leaves the buyer's ticket page.

Good to know

• The tickets scan in at the door before you mark the order paid. Check what's still awaiting payment before the event if that matters to you.
• You can't add a guest to an order still awaiting payment, and you can't refund it until it's paid.
• A buyer can't pay offline for journal ads, sponsorship levels, a ticket that needs approval, or a $0 order.
• Mark as paid writes an offline payment, so it needs Pro, or an event with Gala.