Claude can't reach Ovante
The connection lapsed or was disconnected, the org turned agents off, or a limit was hit. Claude's error says which; connect again or wait it out.
Claude loses Ovante for one of four reasons: the connection lapsed or someone disconnected it, an owner or Admin turned AI apps off, a limit was reached, or Ovante paused connections. Each one comes back to Claude as a sentence, so the fastest fix is to read what Claude says Ovante answered.
Fix it
- 1Open Settings → Connected apps in Ovante and look for Claude under Connected.
- 2If Claude isn't listed, the connection was disconnected. In Claude's connector settings, connect Ovante again and click Connect on Ovante's consent screen.
- 3If Claude is listed, click Activity. A refused call shows Ovante's reason under the tool's name.
- 4Match the reason to the table below and do what it says.
| Ovante says | What it means | Do this |
|---|---|---|
| "This connection has expired or was disconnected." | The sign-in ran out, or someone clicked Disconnect | Connect Ovante again in Claude |
| "You are signed out of Ovante." | The sign-in behind the connection ended | Connect Ovante again in Claude |
| "Too many requests in the last minute." | Your apps passed the per-minute limit | Wait a minute |
| "Too many sales and analytics reads in the last minute." | Heavy reads passed their limit | Wait a minute, or reuse the figures Claude already has |
| "This org has used today's requests for AI apps." | The org's daily allowance is spent | Try again tomorrow |
| "This organization has turned off AI apps." | An owner or Admin turned AI apps off for the org | Ask the org's owner or an Admin |
| "An owner or Admin has turned off AI apps for you in this organization." | AI apps are off for you in that org | Ask the org's owner or an Admin |
| "Ovante has paused AI app connections." | Ovante stopped connections for everyone for now | Try again later |
Not this?
| What you see | What's going on | Read |
|---|---|---|
| "Only the org's owner can see this." | It reached Ovante; your role doesn't open that read | What an agent can see |
| "You don't have access to this event, or no event matches." | The event isn't one you work on, or the name didn't match | Tools |
| The consent screen says "This app named itself." | You're connecting an app on your own computer | The consent screen says "This app named itself" |
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Related
Connected appsSettings → Connected apps lists the AI apps that read Ovante as you, what each did lately, and Disconnect, which ends its access at once. It also connects a new one.LimitsHow many calls AI apps can make for you and your org, how many place lookups, and the longest analytics range, with what the app hears at each.Turn agents off for your orgThe owner or an Admin can stop every AI app from reading the org, or one teammate's apps, under Settings → AI apps.Connect ClaudeAdd Ovante to Claude as a custom connector at https://ovante.app/api/mcp, sign in to Ovante, and approve the connection.